The rules of using InstaGuide
These Terms of Service (“$1”) govern your access to and use of the InstaGuide platform, including our web application, Chrome Extension, desktop application, and API (collectively, the “$1”) operated by InstaGuide (“$1” “$1” or “$1”).
By accessing or using the Service, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, do not use the Service.
If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms, and “$1” refers to both you individually and the organization.
InstaGuide is a documentation automation platform that captures user interactions and uses AI to generate step-by-step guides. The Service includes:
We may, at our discretion, add, modify, or discontinue features, products, or services. We will provide reasonable notice of material changes that adversely affect paid subscribers.
You must be at least 16 years old (or the age of digital consent in your jurisdiction) to use the Service. The Service is not intended for users under 13.
To use the Service, you must create an account by providing accurate, current, and complete information, including a valid email address. You agree to keep your account information up to date.
New accounts require administrator approval before they can be activated. We reserve the right to refuse, suspend, or terminate accounts at our discretion, particularly for accounts that violate these Terms.
You may not create multiple accounts to circumvent plan limits or evade enforcement actions.
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
All accounts are required to enable Time-based One-Time Password (TOTP) two-factor authentication during initial setup. You must use an authenticator app of your choice (e.g., Google Authenticator, Authy, 1Password). Backup codes are issued at enrollment and must be stored securely — they are the only recovery method if you lose access to your authenticator device.
Passwords must be at least 8 characters. We securely hash passwords using industry-standard algorithms and never store them in plain text.
You must notify us immediately at [email protected] of any unauthorized use or suspected compromise of your account.
The Service is offered under several subscription plans. Current plan features, guide limits, and pricing are described on our Pricing page.
All paid subscriptions are processed by Stripe, Inc., our payment processor. By subscribing, you also agree to Stripe's terms of service. We do not store full payment card details on our servers.
Subscriptions are billed monthly or annually based on the cycle you select at checkout. Charges are automatically renewed on the same date each cycle until canceled.
| Plan | Type | Billing |
|---|---|---|
| Free | Personal | $0 / no card required |
| Starter | Personal | Monthly or annual via Stripe |
| Pro | Personal | Monthly or annual via Stripe |
| Enterprise | Organization | Builder + Viewer per-seat licensing, contract-based |
We may change prices for any plan with at least 30 days' notice. Existing subscribers will be billed at the previous price until their current term ends, then renew at the new price unless they cancel.
Prices displayed do not include applicable taxes (sales tax, VAT, GST). You are responsible for any taxes assessed in your jurisdiction.
The Free plan allows creation of up to 10 guides forever (lifetime cap) with up to 15 steps per guide, with no credit card required. It includes step titles, descriptions, and guide summaries written by Insta, an auto-correction & review pass, and access to the Chrome Extension. PDF and HTML export, voice narration, Visual Process Flow, change tracking, and guide sharing all require a paid plan (Starter, Pro, Business). Custom branding, SSO, BYO cloud storage, BYO AI provider, and public iframe embed are Enterprise-only.
The Free plan is intended for individual users evaluating the Service. We reserve the right to suspend Free plan accounts that exhibit abusive patterns, including but not limited to: creating multiple accounts to exceed limits, automated scraping, or using the Service to compete with InstaGuide.
Every new personal account automatically starts a 15-day Pro trial with no credit card required. Every new organization account automatically starts a 30-day Business trial, also without a credit card. During the trial you have full access to the trialed plan's features (organization trials waive the 5-user minimum during the trial window). If you do not upgrade to a paid plan before the trial ends, your account moves to the Free plan automatically; you will not be charged.
You may cancel your subscription at any time through the in-app billing portal (powered by Stripe). Cancellation takes effect at the end of your current billing period — you retain access to paid features until that date. We do not prorate or refund partial-period cancellations.
All sales are final and non-refundable, except as required by applicable law. We may, at our sole discretion, issue refunds in cases of duplicate billing, service unavailability for extended periods, or other extenuating circumstances.
If a renewal payment fails, your account will be downgraded to the Free plan after a grace period. Guides created above the Free plan limit will remain readable but cannot be modified until you restore a paid plan.
If we terminate your account for violation of these Terms (see Section 14), no refund is owed.
You retain all rights, title, and interest in the guides, screenshots, annotations, voice transcripts, and other content you create using the Service (“$1”).
You grant InstaGuide a worldwide, non-exclusive, royalty-free license to host, store, process, and transmit Your Content solely as necessary to provide the Service to you (and, if applicable, your organization). This license terminates when you delete Your Content or close your account, except where retention is required by law.
You represent that you have all necessary rights and permissions to capture, store, and share Your Content. You are solely responsible for the legality and appropriateness of Your Content. We do not pre-screen captured content.
Screenshots may inadvertently capture sensitive information visible on your screen. You are responsible for redacting (using our built-in blur tool), deleting, or otherwise handling any sensitive captures. We strongly recommend closing unrelated applications and notifications before recording.
The Chrome Extension and Desktop Application capture data only during active recording sessions you initiate. Captured data may include screenshots, click coordinates, keyboard events, scroll events, page URLs (with query parameters stripped), and optional voice narration.
For full details on what is captured, how it is processed, and our AI provider relationships, see our Privacy Policy, Section 2.
You agree NOT to use the Service to:
Violations may result in immediate suspension or termination of your account without refund.
InstaGuide uses third-party AI providers (currently Anthropic Claude, Microsoft Azure OpenAI, Google Gemini, and Snowflake Cortex) to generate step descriptions, workflow summaries, and other content from your captured screenshots.
AI-generated content is provided “$1” and may contain inaccuracies, omissions, or errors. You are responsible for reviewing, verifying, and editing all AI-generated content before relying on it for business, legal, compliance, or safety-critical purposes. InstaGuide makes no warranty regarding the accuracy, completeness, or fitness for any particular purpose of AI-generated output.
Organization administrators may select which AI provider processes their organization's captures. We use API tiers that do not use your data for model training.
Each AI provider has its own terms of service and data usage policies. By using the Service with a given provider, you also agree to that provider's applicable terms.
AI features depend on the availability of third-party services. We are not liable for AI service outages, rate limits, or changes to provider APIs that may affect feature availability.
The Service, including all software, design, source code, trademarks, logos, and documentation, is owned by InstaGuide and protected by intellectual property laws. The name “$1” the logo, and related marks are our trademarks. You may not use them without our written permission, except for fair use in factual references (e.g., “$1”).
Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to use the Service for its intended purpose during your subscription term.
If you submit suggestions, feedback, or ideas about the Service, you grant us a perpetual, royalty-free, irrevocable license to use them without restriction or compensation. You agree we may freely incorporate feedback into the Service.
The Service integrates with or relies on third-party services, including:
Use of these third-party services is subject to their respective terms and privacy policies. We are not responsible for the actions, omissions, or content of third-party services.
You may terminate your account at any time by canceling your subscription and deleting your account from the dashboard. Upon deletion, all your personal data, guides, and content are permanently removed.
We may suspend or terminate your access immediately, with or without notice, if:
Upon termination, your right to access the Service ends. Sections of these Terms that by their nature should survive termination will survive (e.g., intellectual property, liability, indemnification, governing law).
THE SERVICE IS PROVIDED ON AN “$1” AND “$1” BASIS, WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED.
To the maximum extent permitted by applicable law, we disclaim all warranties, including:
You use the Service at your own risk. We do not warrant that the Service will meet your specific requirements.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, INSTAGUIDE AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, AND LICENSORS WILL NOT BE LIABLE FOR:
Our total aggregate liability for any claim arising out of or relating to these Terms or the Service is limited to the greater of (a) the total amount you paid to InstaGuide in the twelve (12) months preceding the claim, or (b) one hundred U.S. dollars (US$100).
Some jurisdictions do not allow the exclusion of certain warranties or limitation of certain damages. In those jurisdictions, the above exclusions and limitations apply only to the extent permitted by applicable law.
You agree to indemnify, defend, and hold harmless InstaGuide and its affiliates, officers, employees, agents, and licensors from any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from:
We may add, modify, or discontinue features at our discretion. For material adverse changes to paid features, we will provide reasonable advance notice.
We may update these Terms from time to time. We will notify users of material changes by email or in-app notification at least 30 days before they take effect. Your continued use of the Service after the effective date constitutes acceptance of the updated Terms. If you do not agree to the updated Terms, you must stop using the Service before the effective date.
These Terms are governed by the laws of the State of Delaware, United States, without regard to its conflict-of-laws principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.
Before filing any formal claim, you agree to first contact us at [email protected] and attempt to resolve the dispute informally for at least 30 days.
If informal resolution fails, any dispute arising out of or relating to these Terms or the Service will be resolved exclusively by binding individual arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules. The arbitration will be held in Delaware (or another mutually agreed location), in English, and judgment on the arbitration award may be entered in any court of competent jurisdiction.
YOU AGREE THAT ANY DISPUTE WILL BE BROUGHT ON AN INDIVIDUAL BASIS ONLY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION.
Either party may seek injunctive or other equitable relief in a court of competent jurisdiction to protect its intellectual property or confidential information. Small-claims court actions are also exempt from arbitration where permitted by law.
These Terms, together with our Privacy Policy and any plan-specific terms (e.g., Enterprise contracts), constitute the entire agreement between you and InstaGuide regarding the Service and supersede all prior agreements.
If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
Our failure to enforce any right or provision of these Terms is not a waiver of that right or provision.
You may not assign or transfer these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.
We are not liable for any failure or delay in performance caused by events outside our reasonable control, including natural disasters, war, terrorism, pandemics, internet or infrastructure outages, or third-party service failures.
We may provide notices via email to the address associated with your account or by posting in the Service. You agree that electronic notices satisfy any legal requirement that notice be in writing.
You agree to comply with all applicable export and re-export control laws and regulations, including those of the United States. You may not use the Service if you are located in, or a national of, a country subject to U.S. embargo, or if you are on any U.S. government list of prohibited or restricted parties.
If you are a U.S. government end user, the Service is provided as “$1” with the same rights as those provided to non-government users.
If you have questions about these Terms or wish to provide notice for any reason:
We aim to respond to all inquiries within 5 business days.